| Support Services Department
Providing the backbone of efficiency and service excellence
Dr. Evelyn Alaye-Ogan
Director Support Services Department
Overview
The Support Services Department provides the essential administrative, financial, human resource, and technological support that enables the Infrastructure Concession Regulatory Commission (ICRC) to function effectively.
It is the backbone of the Commission’s internal operations — ensuring smooth workflows, efficient service delivery, and a conducive work environment for all staff. By managing finance, human resources, procurement, ICT, and general administration, the department ensures that every other unit of the Commission can focus on its mandate.
Mandate of The Office
The department is mandated to:
Manage the Commission’s financial planning, budgeting, and procurement processes.
Oversee human resource development, staff welfare, and capacity building.
Provide ICT infrastructure and digital solutions for efficiency.
Maintain Commission facilities and ensure a safe, productive work environment.
Support inter-departmental operations and special projects.
Core Functions
Finance & Procurement: Managing budgets, accounting, and transparent procurement processes.
Human Resources: Recruitment, training, performance management, and staff welfare.
ICT Services: Developing and maintaining the Commission’s IT systems and digital platforms.
General Administration: Handling logistics, office facilities, and staff support services.
Internal Support: Providing cross-departmental assistance for smooth operations.
Key Activities of the Office
Preparing and managing the Commission’s annual budget.
Implementing transparent procurement processes in line with government regulations.
Recruiting and onboarding skilled professionals for the Commission.
Organizing staff training, capacity building, and welfare programs.
Providing ICT tools and maintaining the Commission’s digital infrastructure.
Managing office logistics, facilities, and administrative support.
Support Units
The department is structured into specialized units that focus on different areas of internal support:
Finance & Accounts Unit – Oversees financial planning, auditing, and reporting.
Procurement Unit – Handles contracts, tenders, and supplier relationships.
Human Resources Unit – Staff recruitment, development, and welfare.
ICT Unit – Provides digital infrastructure and cybersecurity.
Administration Unit – Ensures smooth day-to-day operations.